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Jan 31
Zoom Q4 2026 Earnings Report
Zoom Q4 2026 Earnings Report
Key Takeaways
Zoom delivered a solid fourth quarter with revenue growing 5.3% year-over-year to $1.25 billion, driven by strong performance in the Enterprise segment and high-double-digit growth in its Customer Experience (CX) solutions. The company achieved significant GAAP net income growth and maintained high non-GAAP operating margins while continuing its aggressive share repurchase program.
Total Q4 revenue reached $1.247 billion, representing a 5.3% year-over-year increase.
Enterprise revenue grew 7.1% year-over-year to $757.3 million, now representing over 60% of total revenue.
GAAP EPS saw a massive 91.4% increase to $2.22, significantly impacted by gains on strategic investments.
The company repurchased 3.8 million shares in Q4 and expects to surpass the $5 billion revenue milestone in FY27.
Revenue by Segment
Forward Guidance
Zoom expects continued growth in FY27, forecasting total revenue to exceed $5 billion for the first time.
Positive Outlook
- Full year FY27 revenue guidance of $5.065B to $5.075B.
- Expected non-GAAP income from operations up to $2.060B for the full year.
- Strong focus on AI-driven workflows and Customer Experience growth.
- Remaining $1.0 billion authorized for share repurchases.
- Anticipated full year free cash flow between $1.700B and $1.740B.
Challenges Ahead
- Q1 FY27 revenue guidance ($1.220B-$1.225B) suggests a slight sequential decline from Q4.
- Non-GAAP diluted EPS for FY27 ($5.77-$5.81) is guided lower than FY26 actuals ($5.92).
- Online average monthly churn showed a slight year-over-year increase to 2.9%.
- Net dollar expansion rate for Enterprise remains below 100% at 98%.
Revenue & Expenses
Visualization of income flow from segment revenue to net income
Historical Earnings Impact
Analyze how earnings announcements historically affect stock price performance
Avg. Return Before/After Earnings
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